We understand that plans can change, and you might need to cancel an order. We aim to make this process straightforward and hassle-free for you.

How to Cancel Your Order

Initiating a Cancellation: To cancel an order, please reach out to our customer service team via email at [email protected] with your order details, including your order number. This will help expedite the cancellation process.

Changes to Your Order

If you need to update the shipping address or modify the items in your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, depending on the order status and the availability of the items.

Refund Policy

Processing Refunds: Refunds for canceled orders will be processed within 4-8 business days from the date of cancellation. Refunds will be issued to the original payment method used at the time of purchase.

Timing: Please be aware that it may take additional time for the refund to be reflected in your account, depending on your bank or credit card provider.

Return Policy

Return Requests: We accept returns for defective products only. If you receive a defective product, please contact us within 30 days of receipt to initiate a return.

Special Circumstances

Late Cancellations: If your cancellation request is received after your order has been shipped or beyond the specified cancellation period for a particular product, we may not be able to cancel the order. In such instances, you will need to follow our return process once the item is received.

Out of Stock Items: Should any item in your order be out of stock, we will promptly notify you and provide available alternatives. If no suitable alternatives are found, or if you wish to not proceed with an alternative, you may cancel the out-of-stock item, and we will process a refund accordingly.

Exchanges: We do not accept exchanges.

Contact Us

For further inquiries or if you need assistance regarding our cancellation policy, please contact our customer service at [email protected]. We are here to help and ensure your satisfaction.

Address: 444 Alaska Ave, Torrance, Thanh pho Buon Ma Thuot, Dak Lak, United States
Phone: +84 356137260
Email: [email protected]

Return Address: The above address is also our return address. Please ensure any returns are sent to this location to facilitate a smooth process.