1. How do I cancel my order?
To cancel your order, please email our customer service team at [email protected] with your order details, including the order number. This will help us expedite the cancellation process. Refunds for canceled orders will be processed within 4-8 business days from the cancellation request. Refunds will be issued to the original payment method. Please note that the time it takes for the refund to appear in your account may vary by bank or credit card provider.
2. How can I modify my order?
If you need to update the shipping address or modify the items in your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, depending on the order status and the availability of the items.
3. What happens if an item is out of stock?
Should any item in your order be out of stock, we will promptly notify you and provide available alternatives. If no suitable alternatives are found, or if you wish to not proceed with an alternative, you may cancel the out-of-stock item, and we will process a refund accordingly.
4. What are the shipping costs and delivery times?
International Orders: A standard shipping fee of $7.00 is applied to all international orders. Orders typically arrive within 5-10 business days after processing.
Domestic Orders (Vietnam): We offer free shipping for all orders within Vietnam. Domestic orders usually arrive within 2-4 business days.
Please note that delays may occur due to unforeseen circumstances or during periods of high demand.
5. What payment methods are accepted?
We accept a variety of major credit cards, including Visa, MasterCard, American Express, JCB, Diner’s Club, and Discover Card. We also support payments through PayPal. All transactions are encrypted to ensure your data remains private and secure.
6. How do I track my order?
We provide a tracking number for each shipment, allowing you to follow your order’s journey from our warehouse to your doorstep. You will receive an email notification with tracking details once your order has been dispatched.
7. What is the return policy?
If you are not fully satisfied with your flashlight purchase, you may return it within 30 days of receipt. To initiate a return, please contact our customer support at [email protected]. Items must be returned in their original condition and packaging.
8. What should I do if I need assistance with an order?
For any questions or assistance regarding your order, please contact our customer support team at [email protected]. Our dedicated team is here to help ensure your shopping experience is smooth and satisfactory.
9. What makes the Nitecore NU33 headlamp unique?
The Nitecore NU33 headlamp features a 700 max lumen output with a 147-yard throw, triple output options including primary white, high CRI auxiliary, and auxiliary red. It offers a 100° wide flood beam and is USB-C rechargeable with a built-in battery. It’s lightweight, water-resistant (IP66 rated), and ideal for various activities such as night running, outdoor adventures, or camping.
10. How does the Klarus HM2 headlamp stand out?
The Klarus HM2 headlamp is lightweight at only 41.5g and uses 3x AAA batteries. It offers 270 lumens with motion sensor control and has an integrated whistle with the headband clip. It features multiple modes including spotlight, floodlight, SOS, and red light, making it perfect for emergencies and outdoor activities.
Contact Us:
- Address: 444 Alaska Ave, Torrance, Thanh pho Buon Ma Thuot, Dak Lak, United States
- Phone: +84 356137260
- Email: [email protected]
Thank you for choosing FLTLTE for your lighting solutions. We are committed to providing you with high-quality products and exceptional customer service.